Why extraction can’t wait
Water doesn’t stay where you see it. It runs under baseboards, soaks into carpet pad, wicks up drywall and drips into the room or crawl space below. The U.S. EPA advises drying water-damaged areas and items within 24 to 48 hours to prevent mold growth, and that clock starts when the leak starts, not when the water is noticed. Removing the liquid water first is what makes that timeline possible.
The Seattle climate adds a problem. From fall through spring the outdoor air is cool and damp, so open windows and household fans dry very slowly. Many Puget Sound homes also have crawl spaces or finished basements, where water collects out of sight.
What our emergency water removal includes
- Standing water removal with pumps for deeper water and extractors for shallow water on floors.
- Carpet and pad extraction, using weighted or wand extraction to pull water out of carpet before deciding what can be dried in place.
- Hard floor and subfloor water removal, including water trapped under vinyl, laminate and hardwood.
- Moisture mapping with meters to find wet areas inside walls and in the rooms below.
- Water category check. Clean, gray and black water are handled differently. If the water came from a sewer or toilet backup, see sewage backup cleanup.
- Photos, moisture readings and an itemized scope for your records and your insurance claim.
Extraction is the first stage of our water damage restoration service. Drying, removal of damaged materials and repairs follow with the same team.
What to do before we arrive
- Stop the water. Close the main shut-off valve, usually in the basement, crawl space or garage. If you’re a Seattle Public Utilities customer and can’t close it, SPU’s line at (206) 386-1800 is staffed 24/7 and a crew can shut the water off at the meter for a service charge.
- Stay away from electricity. Don’t step into water that may be touching outlets, cords or appliances.
- Take photos and video of the water and damaged items before moving anything.
- Move what you can to a dry room: rugs, electronics, papers and small furniture.
Common emergencies we extract water from
Most calls start with a burst pipe or appliance leak, a flooded basement after heavy rain, or water coming through a ceiling from an upstairs bathroom. When water has soaked a ceiling, see ceiling and drywall water damage repair. During a cold snap, frozen and burst pipes are the most common cause.
When to call for extraction
Call right away if water covers more than one room, has soaked carpet or pad, is coming through a ceiling, or has reached a basement or crawl space. Call too if you can’t get everything dry within a day or two, or if the water came from a drain or from outside.
We respond across Seattle, Renton, Kent and the rest of King and Pierce County.
Call (206) 203-6155 for emergency water extraction, 24/7. Estimates are free.